Reading: 0118 975 6622
Henley: 01491 570 900
About Us2018-11-15T12:17:19+00:00

About us

No person or business is average. No situation or transaction should be treated as average – it is vitally important to the people it concerns. Life and legal issues happen 24-7.

We deliver a service that adapts and interprets the formality of the law and legal process to the way you think and operate.

Legal

Legal Status

THP Solicitors is the name of the legal practice carried on by The Head Partnership Solicitors LLP.  Any reference on this website to “THP Solicitors” shall mean The Head Partnership Solicitors LLP.  We are a limited liability partnership registered in England and Wales, registered at Companies House – number OC335371.  Our registered office is at 9 Chalfont Court, Lower Earley, Reading, Berkshire, RG6 5SY.  Reference to “partner” denotes a member of The Head Partnership Solicitors LLP.  A list of our members may be inspected at our registered office.

The applicable law, unless otherwise agreed, is the law of England and Wales, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Professional Regulation

The Head Partnership Solicitors LLP is authorised and regulated by the Solicitors’ Regulation Authority (“SRA”).  Our SRA number is 487140.  The Solicitors’ Code of Conduct, published by the SRA, can be viewed here.

Professional Indemnity

The Head Partnership Solicitors LLP professional indemnity insurer is QBE Insurance (Europe) Limited, Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.

Terms of Business

The Head Partnership Solicitors LLP standard Terms of Business can be viewed here.  A large font version is available upon request.

Website Information

The information provided on this website should not be relied upon in substitution for obtaining professional legal advice and it is essential that you verify all information with us before taking any action in reliance upon it.  It is a condition of us allowing you to have free access to this website that you accept that we will not be liable for any action that you take in reliance upon it.

Diversity

All firms regulated by the SRA are required to collect and publish their workforce diversity data annually.   This is to encourage equality of opportunity and respect for diversity within the firm.  All employees have been offered the opportunity to provide their own diversity data by completing a questionnaire without any legal or regulatory obligation.

A copy of the results of the 2015 Diversity Questionnaire are available upon request.

GDPR

Please click here to view the firm’s Privacy Policy and here to view the firm’s Privacy Notice for clients.

Making a Complaint

We want to give you the best possible service.  However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the SRA.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint.

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was a cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our services

All our services come with a level of informal, personal attention you’d be hard pushed to find anywhere else. Our services cover the six distinct areas of :

Flexibility

To make things as easy and painless as possible, we make every effort to work with you at times that suit you best. We are able to offer out of hour appointments if required, and our solicitors can be on-hand to talk to you over the phone, at any time of the day or night if the circumstances require it.

Our people

The Head Partnership was formed in 1991 to pursue this culture. Since then we’ve helped countless people in a personal and friendly way throughout the Thames Valley – from our offices in Henley on Thames and Lower Earley.

Our members of staff are committed to providing a great service and all our solicitors are experts in their fields. Most importantly, they’re all different people, with different lives and different interests – not one of them could be called average, which is possibly why they’ve chosen to work here with us.

Need some help?

Please complete our short contact form or get in touch with us direct:

Telephone: 01189 75 6622
Email: info@thpsolicitors.co.uk

We aim to respond to all enquiries within 1 working day.

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Our free clinics take place by appointment during office hours.